Workshop Admin Support Avonmouth

Objectives

To work with the Workshop Controller and front of house to control the flow of job cards to maximize technician utilization and administrator invoicing
Ensure all job packs meet manufacturer guidelines
Achieve all KPI’s as set out by the company and manufacturer

Key Responsibilities

Quality check job pack in line with audit standards and deliver to admin team in a timely fashion
Track jobs through the workshop system, proactively identifying delays or missing information.
Liaise with technicians, service advisors, and parts teams to ensure all required details are captured for invoicing.
Ensure all labour, parts, and subcontractor costs are correctly allocated to each job.
Assist the workshop controller with day to day admin support
Prepare and administer esculabs and Customer authority portals
To ensure maximum technician efficiency
To monitor and update workshop loading to maximize sold hours
Ensure service reception is constantly updated on workshop progress with internal communication to best practice standards.
Obtain authorization for any additional work either through service reception or by direct contact with the customer.
Prepare accurate estimates for customer approval
Maintain a full audit trail of authorisations and customer communication (eWIP)
Ensure quality control procedures are carried out
Ensure correct completion of Visual Health Check process
Provide Service Advisor cover in times of absence and assist with job pack creation, updates, eWIP management as and when required.
Comply with all Health and Safety regulations

Key Performance Indicators

Ensure job pack is in line with manufacturer standards/quality before issuing for invoicing
Achieve operational and financial targets through job card quality and speed of invoicing.

Benefits: