FREE digital connectivity*that makes your business more efficient...
Mercedes me gives you the heads up you need to plan maintenance and repairs well in advance, at a time that’s convenient to you, meaning you can focus on the demands of your business. Plus, software updates can be provided over-the-air so no time is lost visiting a workshop.
See fuel or battery levels, mileage and locking status
With a glance at your smartphone, you’ll know if you’ve got enough fuel or charge to get to your next job and see information like your van’s mileage, recent trip data and tyre pressure. Check the locking status of the doors and tap to lock and unlock them remotely.
View your van’s location You can track your van’s GPS location and, if it’s parked up, you can see the quickest walking route back to it.
Stay constantly connected to your van via the Mercedes me app
Why should I activate the Mercedes me app?
Being digitally connected to your van has real, every day practical benefits for your business...
|Mercedes me services||All models||Electric models|
|Maintenance Management||Free - unlimited time||Free - unlimited time|
|Accident Recovery & Breakdown Management||Free - unlimited time||Free - unlimited time|
|Remote Vehicle Diagnostics**||Free - unlimited time||Free - unlimited time|
|Telediagnostics||Free - unlimited time||Free - unlimited time|
|Software updates||Free - unlimited time||Free - unlimited time|
|Vehicle Tracker||Free - 3 years^||Free - 3 years^|
|Parked Vehicle Locator||Free - 3 years^||Free - 3 years^|
|Remote Retrieval of Vehicle Status||Free - 3 years^||Free - 3 years^|
|Remote Door Locking & Unlocking^^||Free - 3 years^||Free - 3 years^|
|Programming of charging settings and Pre-Entry Climate Control||Not available||Free - unlimited time|
|Display of Charging Stations||Not available||Free - unlimited time|
|Range on Map||Not available||Free - unlimited time|
What does the Mercedes me app do?
Here’s a guide to each of the services and the benefits for your business:
Assistance & Aftercare
For more detailed information, download our Mercedes me: services guide.
Which Mercedes me services are available for my vehicle?
The table below shows you the range of services for our diesel and electric models and whether they’re free for life or for a limited period.
Mercedes me keeps you constantly connected to your van, your drivers and your next job
Ready to set up Mercedes me?
There are just 4 simple steps:
Mercedes me FAQs
How much does Mercedes me cost?
Mercedes me services are either free for an unlimited duration or free for the first 3 years. After the initial 3 year term has expired, these services can be renewed for a fee.
How do I know if Mercedes me works on my van?
You can connect to Mercedes me with any of our brand new models and Approved Used/Used Sprinters (2018 onwards) and Vitos (2020 onwards). If you’d like to know if Mercedes me works with your van or have any other questions please contact Euro Commercials.
How can Mercedes me benefit my business? Greater efficiency, cost savings and visibility of your van at all times. You’ll receive notifications to help plan maintenance and repairs in advance, at a time that’s convenient to you. Plus, software updates can be provided over-the-air so no time is lost visiting a workshop. With the Mercedes me app on your phone, all it takes is a quick glance at your van’s fuel or battery charge level and you’ll know if its ready for the day ahead. It’s also reassuring to know where your van is 24/7 with GPS tracking, making it easy to see if your driver is on schedule and your day is running smoothly. These are just some of the benefits, and once you start using the app, checking Mercedes me will soon become second nature.
Does Mercedes me offer dedicated features for electric vans? Yes, you can use the app to view your van’s battery level, current range and charge status. You can also pre-condition the cab to start climate control while your van is charging, using mains power rather than drawing on the battery. There are navigation features too, enabling you to plan your journey based on your vehicle’s current range and see charging stations on your route if you need to stop to charge your van.
How do I add a driver to my business account? As a company administrator, you can add new users to your Mercedes me business account. Your colleague will need to set up their own personal Mercedes me ID first. Once their email address is registered in the system, you can log in to the desktop portal and assign your colleague as a driver (with limited use and visibility of allocated vehicles only) or as an administrator (to have identical rights and access to you).
I’ve bought a used Mercedes-Benz van. Can I still use Mercedes me services? Yes, please contact Euro Commercials and we can help you set up an account. Due to data protection, Euro Commercials needs to verify that you are the legal owner of your van and therefore eligible to access its data. Please note that only certain services may be available -depending on the age and model of your van.
How do I download the app? Once you’ve registered with Mercedes me online and created your account, you’ll receive your Mercedes me ID. You can then download the app from the App store for iPhone or Google Play for Android.
Where do I login to my account? You can login to the Mercedes me portal on your desktop and on the home screen of the app. For your security, we’ll send you a 6 digit code to your email when you login which you will enter on the app. You can then choose to stay signed in if you prefer. Who do I speak to about Mercedes me if I need help? Euro Commercials can help you with the set up process and any troubleshooting. You can find the contact details on our contact us page.
Mercedes me is available for the Vito, eVito, Sprinter and the eSprinter. It includes a range of digital services, free for an unlimited time or for 3 years (according to service), to help manage your vehicle. Details correct at time of press –April 2022. Please note, services may change over time. In the case of questions concerning the availability of Mercedes me services for your vehicle, please contact Euro Commercials .
The availability of the control unit needed for 4G connectivity is temporarily limited for certain vehicles due to supply bottlenecks. This means that all Mercedes me services, including the emergency call system (eCall) are temporarily not available in the affected vehicles. For further information please contact Euro Commercials .^ Services offered with a 3 year duration must be activated within 1 year of vehicle registration. After the initial term has expired, these services can be renewed for a fee.** These services are unavailable on the new Citan or eCitan models. ^^ This service is not available for fully integrated camper vans on Sprinter basis