Sales Support Executive

About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.

Objectives

Assist and enhance the functionality of the Van Sales department, both Mercedes Benz and Maxus to enable an increase in order take, profitability and efficiencies.

Reporting:

The Sales Support Executive will report to the Van Sales Manager (MB) and Van Sales Director.

Key Responsibilities

Support the Finance Sales function by completing Finance Proposals, assisting with UBO checks and associated admin including requesting IDs and extra documentation from our customers.
Liaise with our Finance Companies to manage the payout process efficiently and inline with Registration and Delivery Expectations.
Support the Van Sales Manager (MB & Maxus) with all Internal Sales, House and Fleet accounts plus provide additional support to the Sales Management team when required.
Assist the Sales Management Team with ongoing iStores/Dealerweb/Compliance Audits.
Ensure that Sales, Vehicle Progress and Sales Support teams are updated on customer/finance company conversations or any updates via email communication and/or the use of the dealer iStores/Dealerweb systems.
Work with the Sales Management team in the Daily recording of ALL enquiries and ensure their accuracy.
Assist with the Maintenance and Accuracy of the MB-Online Showroom
Support the Customer with the efficient registration of the Mercedes-Benz ME/Connectivity
Ensure the activation and accurate recording of all sold Service Care Contracts plus report on the unsold Opportunity.
Conduct regular Demo Log Audits ensuring we are compliant and adhering to the internal Demo vehicle process.
Ongoing internal departmental communication to ensure all round customer experience and business efficiencies.
Always implementing best practice and championing our departmental #oneteam culture.
To receive and welcome visiting customers/suppliers at the dealership in a professional and courteous manner.

Performance Measures

Accurate processing of all required tasks from order to delivery, maintaining a constant focus on MB/Maxus targets and CSI performance.
Proactively organise daily tasks to ensure prioritisation of customer deliveries within expected time frames.
Accurate and thorough use of the systems and procedures
Improving the efficiency of the sales process to enhance the customer experience

Knowledge and Experience

The ideal candidate would have the ability to follow process whilst working under pressure, have a proficient understanding of a Dealerweb CRM system or similar and be able to demonstrate excellent organisation and communication skills.

Motor Trade experience is essential.

Benefits: