About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.

Objectives

• Manage and develop a customer oriented and profitable workshop
• Provide a high level of customer satisfaction
• Ensure all Manufacturer & Company standards are met
• Achieve all KPI’s as set out by the company and manufacturer

Reporting:

The Service Manager will report to the Group Aftersales Operations Manager and Aftersales Director and will be responsible for all workshop staff, service advisors and service administrators.

Key Responsibilities:

• Together with the Group Aftersales Operations Manager agree targets and planning concepts to achieve business plan for the service department
• Maximise sold hours vs Pledge vs Budget
• Staff and customer engagement
• To develop growth in labour sales
• To develop a culture of teamwork; working together with all departments inclusively to achieve the Company objectives
• Efficient and accurate job card through put
• Manage and control performance in:
  • Technicians: Efficiency – Utilisation – Productivity
  • WIP
  • Overtime
  • VHC’s
  • S24hr
  • MOT first time pass rate
  • Cstar response rates
• Ensure customer services is of a high level at all times
• Take ownership and resolve customer issues
• Along with the H&S Manager, responsible for the health and safety of the site and creating a safe culture for all
• Provide daily/weekly/monthly reports as required to Business Directors
• Provide support in resolving warranty/R&M rejections
• Support admin team to ensure all processes are completed
• Develop and motivate staff in line with annual appraisals
• Attend minimum requirement of customer visits as per quarterly KPI targets
• Liaise with Group Aftersales Training Specialist to identify service training needs
• Responsible for all staff discipline and other associated HR activities to include staff reviews & appraisals

Key Performance Indicators:

• Achieve financial performance targets set by the company
• Meet and exceed Company set KPIs
• Deliver service excellence to all customers
• Monitor and maintain WIP at a manageable level
• Drive a ‘one team’ culture through staff engagement

Benefits:

• Annual Leave entitlement
• Life Insurance
• Referral fee
• Pension
• Financial Wellbeing
• Eye test
• Employee Assistance Programme
• Mercedes-Benz and Daimler Truck Training Programmes
• EuRewards employee Benefit scheme

View more benefits