PARTS DELIVERY DRIVER Reference Number - 0123445567567
Location Cardiff
Salary Competitive

Objectives

  • To ensure the speedy and efficient delivery of all parts orders
  • To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

Reporting to:

  • Parts delivery driver will report to Trade Parts Manager/Parts Supervisor

RESPONSIBILITIES:

  • Check all goods for delivery against advice note ensuring that all goods are loaded, advise of any shortages, or damaged items ensuring that missing items are made up or that invoices are amended, and shortages are highlighted
  • Deliver all goods in line with predetermined delivery schedules, collecting cash/cheques from customers for all cash collection invoices and being responsible for its safekeeping
  • Accept from customers all parts return and issue goods return notes and pass all returned goods to goods inward and obtain signature of acceptance
  • Complete daily delivery sheets for each visit obtaining customer signature for receipt of goods and invoice
  • Accept customer orders as required
  • Ensure that the image and levels of customer service within the department is in line with company standards
  • Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holder’s immediate supervisor
  • Ensure that the company vehicle is maintained in line with both company and legal requirements ensuring that any mechanical problems or accident damage is immediately reported.
  • Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
  • Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times

PERFORMANCE MEASURES:

  • No outstanding parts cash
  • Appearance of vehicle
  • Customer satisfaction
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