Service 24h / Workshop Technician - Exeter

About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.

Objectives

• To deal with customers in a friendly and professional manner. To ensure roadside repairs are completed in a safe location / working environment.
• To attend wherever possible vehicle within the manufactures attendance times and to conduct work in compliance with service levels agreed with the manufacturer.

• To complete all service work and defined maintenance work of the utmost quality and efficiency within manufacturers time schedules
• Supply a professional performance in all aspects of work activities to make an essential contribution to the value and retention of customers
• Ability to carry out comprehensive diagnosis and repairs of malfunctions
• To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
• Document the results of diagnosis/repairs/service/safety inspections.

Reporting to:

• Service Manager

​Responsibilities​​

• Performance of all repair and maintenance work according to the manufacturers standards/instructions within an efficient and timely manner
• Ensure all manufacturer SLA’s are met to include:
• Roadside Repair Rate
• Resolution Time Rate
• Retail Adherence Rate
• Average Attendance Time
• Ensure the Service 24 Hr van is maintained and consistently in a roadworthy condition being kept clean and presentable at all times.
• Adherence of all health & safety aspects of roadside repair
• Ensure that parts stocks are replenished.
• Care of customers vehicles
• All visual inspections, adjustment operations, replacement of worn/defective components
• Retrofitting of accessories and detachable body components
• Knowledge of deviations and extraordinary wear occurrences.
• Self-reliant performance of simple repairs
• Complete extensive assembly work and repair operations (e.g. major units)
• Receive work instructions from job card/workshop controller.
• Report any additional work or parts required
• Ensure that special tools and equipment are kept in good order and any problems are immediately notified for action

Key Performance Measures

• Completion of all service work of the utmost quality within manufacturers time schedules
• Achievement of all Service 24 Hr. documentation and meet all ‘SLA’ criteria.
• Ability to carry out comprehensive diagnosis and repairs of malfunctions

Benefits:

• Annual Leave entitlement
• Life Insurance
• Commitment Bonus
• Apprentice Tool Allowance
• Staff Recruitment Bonus
• Referral fee
• Pension
• Financial Wellbeing
• Eye test
• Employee Assistance Programme
• Mercedes-Benz Training Programmes
• EuRewards employee Benefit scheme

Back to offers​