Service Advisor Reference Number - 0123445567567
Location Swansea
Salary Competitive


Convincingly convey the image of Mercedes Benz brand, mediating successfully between the customers needs and desires and the interest of the company.

Ensure customer satisfaction through professional manner, using their ability to remain reassuring to the customer during difficult situations.

To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.


The Service Advisor reports to the Service Manager

Key Responsibilities:

  • Correctly capturing all customer details and vehicle faults at the first point of contact
  • Taking telephone bookings from customers and accurately loading them into the workshop
  • Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
  • Informing customers of their ongoing vehicle status
  • Entering additions/changes to customer database
  • Handing over finished vehicles to customers
  • Giving customers detailed explanations on extent of repair
  • Monitoring whether repairs are being carried out to the required delivery time
  • Actively sell after-sales services to include Service Contracts
  • Discussing and arranging payment with customers
  • Booking in of vehicles to ensure continuity of workshop loading
  • Provide advice on warranties and service requirements
  • In the case of legally required inspections, explaining the necessary vehicle test requirements
  • Arrange schedules for MOT/Vehicle inspections

Key Performance Measures:

  • Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
  • Accurate booking of customer vehicles into the workshop
  • Monitoring repair times and communicating back to customer in a timely fashion
  • Providing accurate advice on service requirements
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