Business Development Executive - Cardiff

About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.

Objectives

Identifying new business and looking after Mercedes Benz van exclusive customers
Achieving set volume sales, PPU and MBFA targets.
Holding sales presentations and providing customers with information and advice on Mercedes-Benz light commercial vehicles, equipment, accessories, conditions and other issues.
Concluding sales contracts and making any required amendments.
Managing orders on hand and supervising order processing.
Carrying out follow-up contacts to customer and prospects; processing and managing a customer file.
Maintain and control customer database.

Reporting

The Van Sales Executive reports to the Van Sales Director

Responsibilities

Responsible for identifying new van exclusive business and building lasting relationships with prospects within a post coded sales territory
Ensure that the prospect system is operated and that all prospects and clients are contacted and followed up and that a regular cycle of contact is maintained, and that all relevant information is added to the company database.
Ensure that no business is agreed which involves any form of buyback commitment without prior approval and that all transactions are in line with company policies and procedures.
Monitor the progress of all sold orders to ensure that deadlines are met in respect of vehicle acquisition and preparation, that all necessary documentation has been prepared
Ensure that the demonstrator fleet is effectively used to maximise sales, recommending changes to mix in line with market conditions and that any incentives are taken advantage of
Ensure that credit references are undertaken on all new customers obtaining finance approval for any variances to normal procedures and that customers are on the approved list and that credit terms have approval
Calling on, welcoming and providing support personally, by telephone and in writing to interested parties and customers

Informing and advising visitors on Mercedes-Benz light commercial vehicles, equipment, prices, conditions, technical data and other issues

Explaining differences between Mercedes-Benz light commercial vehicles and competitors' vehicles; highlighting usefulness/advantages
Introducing customers to other customer support departments and continuously maintaining contact with these departments

Preparing and carrying out follow-up contacts and compiling contact reports

Organising and carrying out test-drives and evaluating results

Compiling and sending out offers

Well-targeted and continuous planning of acquisition of new customers

Involvement in sales events/ride and drive type events/exhibitions

Evaluating used light commercial vehicles and arranging for technical appraisals to be carried out.

Offering and selling accessories and service packages

Explaining financing and leasing opportunities and insurances and concluding/arranging relevant contracts

Concluding sales, negotiating terms (trade-ins, type and method of payment, method of vehicle transfer, etc.), if necessary obtaining agreements and drawing up the sales contract

Recording the customer's order preparing cost calculation and passing them on to the respective department

Checking confirmation of order and, if necessary, passing it on to the customer

Recording, dealing with and passing on customer's desired amendments
(changes to vehicle type and fittings)

Agreeing on processing and registration procedures with customers

Supervising conclusion of financing, leasing contracts, insurances and service contracts

Reaching agreements with internal partners (Ordering, Sales Management) and external contacts (financing and leasing partners, etc.)
Supervising all processes up to delivery
Agreeing with customers when the vehicle is to be put at their disposal (date, delivery, registration, etc.)
Handing over vehicle and introducing customer to the vehicle
Regularly recording customer satisfaction and initiating relevant measures