Workshop Controller Reference Number - 0123445567567
Location Swansea
Salary Competitive

Workshop Controller

About Us

We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.

Objectives

  • To control the flow of work through the workshop to maximize technician utilization and to ensure technicians are working efficiently.
  • Develop a customer oriented and profitable workshop
  • Provide a high level of customer satisfaction
  • Achieve all KPI’s as set out by the company and manufacturer

Responsibilities

  • Receive job cards from service reception and allocate work to technician to maximize available resource
  • To ensure maximum technician efficiency and ensure correct jobs are allocated to appropriately trained technician
  • Labour hours sold against budgeted monthly targets
  • To monitor and update workshop loading to maximize sold hours
  • Ensure service reception is constantly updated on workshop progress.
  • Obtain authorization for any additional work either through service reception or by direct contact with the customer.
  • Ensure service reception is constantly updated on workshop progress.
  • Quality check job pack in line with audit standards and deliver to admin team in a timely fashion
  • Responsible for scanning job cards
  • Drive workshop performance to achieve top quartile within manufacturers league tables
  • Ensure all job extensions are properly authorized
  • Ensure quality control procedures are carried out
  • Control KPI Performance in: CSI – MOT pass rate – S24hr attendance times
  • Ensure correct completion of Visual Health Check process
  • Comply with all Health and Safety regulations
  • To liaise with the Group Aftersales Training Specialist regarding potential training needs within the workshop

Benefits:

  • Annual Leave entitlement
  • Life Insurance
  • Commitment Bonus
  • Apprentice Tool Allowance
  • Staff Recruitment Bonus
  • Referral fee
  • Pension
  • Financial Wellbeing
  • Eye test
  • Employee Assistance Programme
  • Mercedes-Benz Training Programmes
  • EuRewards employee Benefit scheme.

View more benefits



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